Appliance substitution: who to contact?

To substitute an appliance or receive specific instructions, always contact the appliance manufacturer’s customer service centre. This is equally true when an appliance malfunctions during the warranty period (2 to 5 years depending on the product) as when an appliance arrives damaged, despite even the most careful shipping and handling. Remember to have your invoice at hand, together with all documents accompanying the appliance, stored inside the appliance itself when it arrived.